REVERSE PICKUPS MIGHT BE DELAYED DUE TO
FESTIVITIES. WE REQUEST YOU TO COOPERATE WITH US FOR THE SAME.

We have updated our Returns & Exchange policy. The same is in effect
starting 01st January, 2023.

 

We
offer 7 days hassle-free returns & exchange from the date of delivery
and a further 5 days for the returned product(s) to reach us. We
also offer reverse pick-up services at no additional costs or charge. ONLY
IF YOUR PIN-CODE IS SERVICEABLE.

Pick-up
will be attempted twice. If the courier company is unable to pick up the
shipment. You will have to send the shipment back to the company
address. Reverse Pick Up is subject to availability of the service
in your area pin-code.

For
COD orders, a coupon code will be provided in the span of 5 working days
from the day of return pickup on your registered e-mail address/contact
number.

Please
return your product(s) in the same condition as it was shipped. If the products are returned
in poor condition or have clearly been worn, a refund would not be
provided.

Kindly
allow 7 days for the return to be processed and the amount to be shown in
your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY
APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
Shipping charges are non-refundable for both COD and PREPAID orders.

Payments
made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS
YOUR ORDER VALUE WHICH CAN BE USED IN UNDER 1 Year FROM THE ISSUANCE OF
THE COUPON CODE.

You
can get in touch with us about any issues at our customer support portal
or drop us a line at support@woodycane.com and we will be
happy to help. For a faster response, send us a message on Instagram @officialwoodycane.
You can also reach us on +91 8368762939. All queries will
be solved between Monday-Saturday, 10am-6pm. All pending queries will be
solved on priority the next day. 

Please
note that we also solve customer queries on WhatsApp on +91
8368762939. 

Cancellations
will only be possible till the order has not been dispatched from our
warehouse. 

To
maintain strict hygiene standards of our products, we do not accept
returns on several product categories, including but not limited to masks,
boxers, briefs, trunks and perfumes. WOODYCANE may, at its discretion and
without prior notice, change the products or categories to which this
policy would apply.

Once
a product is exchanged and is delivered, no further actions such as
exchange or refund would be applicable on that order.

 

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a Sale (Buy 1 Get 1 Free) or any such
promotions wherein free products are included, such orders will not be eligible
for any returns or exchanges. 

 

SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE:

In
case your pin-code is non-serviceable for a reverse pick up, you’ll have
courier the product(s) to the following address:WOODYCANE NEW NO-59/3-A OLD NO-168/59/3-A, JWALA NAGAR,
SHAHDARA, Shahdara, Delhi, 110032

Please
ensure the items are packed securely to prevent any loss or damage during
transit and the ORDER ID and registered mobile number is mentioned on the
packaging. All items must be in unused condition with all original tags
attached and packaging intact. Within 48 hours of receiving the
product(s), the complete amount + INR 100 (in lieu of courier charges)
will be refunded to your bank account in case of prepaid and in the form
of coupon code in case of COD.



PLEASE NOTE: We request that you do not use The
Professional Couriers for self return as they are not reliable and the
package will not be accepted at the warehouse. Please make sure your
courier costs do not exceed the amount stipulated above. We recommend
using ‘Speed Post’ as you're courier service. Speed Post is a Government
of India owned entity and has the most widely distributed postal network
in India.

TERMS AND CONDITIONS

Bank
account details provided by the customer would be final and any error in
the details provided by the customer would not be the responsibility of
the brand.

If
you have received an SMS or EMAIL of order delivered status and if it's
not received by you, please email or contact us within 24 hours.

email: support@Woodycane.co.in

phone no: +91 8368762939

The
customer will be under an obligation to take utmost care of the product(s)
whilst the products are in their possession. This includes all of the
product(s) instructions, documents and wrappings while returning the
product(s) in the same condition as received.

In
circumstances where the customer feels that the product does not conform
to the standards at the time of delivery, they shall promptly contact us
via our mail support@woodycane.com with details of the product and its
damage within 1 day of receiving the products; whereon, the customer will
receive instructions from us.

Upon
return of the product, we will fully examine it and notify the customer of
their right to a refund (if any) via e-mail within a reasonable period of
time. We aim to process the refund as soon as possible and, in any case,
within 30 working days from the day, we confirmed to the customer via
e-mail that they are entitled to a refund.